Return & Refund Policy
Last updated: January 6, 2026
30-Day Guarantee
At Elirro, we want you to shop with confidence. That’s why we offer a 30-day return guarantee.
You have 30 days from the date your order is delivered to request a return.
How to Start a Return
To request a return:
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Email us at
📧 elirro@protonmail.com -
Include your order number (from your confirmation email)
Once your request is reviewed and approved, we will provide:
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The return address
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Step-by-step return instructions
Important: Returns sent without prior approval will not be accepted.
Return Conditions
To be eligible for a return:
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Items must be unused and unworn
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Items must be in original condition and packaging
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Items must be returned to our designated return address
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Return shipping costs are the responsibility of the customer
We reserve the right to refuse returns that do not meet these conditions.
Damaged or Incorrect Items
Please check your order upon arrival.
If you receive a damaged, defective, or incorrect item, contact us immediately at:
📧 elirro@protonmail.com
We’ll resolve the issue as quickly as possible.
Exchanges
We do not offer direct exchanges.
If you would like a different item:
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Request a return for your original order
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Place a new order for your preferred item
This ensures faster processing.
Refunds
Once your return is received and inspected:
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Refunds are processed within 2–4 business days
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You will receive a confirmation email
Funds are typically returned to your original payment method within 3–5 business days, depending on your bank.
If more than 15 business days have passed after approval and you haven’t received your refund, please contact us.
Order Cancellations
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Orders can be canceled within 24 hours of placement
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After 24 hours, orders may already be processed and cannot be changed or canceled
If the cancellation window has passed, please wait for delivery and follow the return process.
Contact Us
For any questions about returns, refunds, or cancellations:
We’re always here to help.